BARANAUSKAS, Gedas. Changing Patterns in Process Management and Improvement: Using RPA and RDA in Non- Manufacturing Organizations. European Scientific Journal, ESJ, [S. l.], v. 14, n. 26, p. 251, 2018. DOI: 10.19044/esj.2018.v14n26p251. Disponível em: https://last.eujournal.org/index.php/esj/article/view/11269. Acesso em: 11 feb. 2026.