AWINO, Beatrice Akoth; ONDORO, Charles Omondi; ABONG’O, Beatrice Evelyn. Effects of Service Quality Management on Performance of Vernacular Radio Broadcasting Firms in Western Kenya. European Scientific Journal, ESJ, [S. l.], v. 14, n. 25, p. 216, 2018. DOI: 10.19044/esj.2018.v14n25p216. Disponível em: https://last.eujournal.org/index.php/esj/article/view/11245. Acesso em: 4 jun. 2026.