MOSE, Joseph A.; KIBERA, Francis N. THE INFLUENCE OF SERVICE QUALITY MANAGEMENT PRACTICES ON THE PERFORMANCE OF HOTEL FIRMS IN KENYA. European Scientific Journal, ESJ, [S. l.], v. 11, n. 22, 2015. Disponível em: https://last.eujournal.org/index.php/esj/article/view/6063. Acesso em: 4 jun. 2026.