BOUHLAL, Hind; BELAHCEN, Noureddine. The Influence of Conversational AI on Consumer Behavior and Counterfactual Thinking: A Systematic Review. European Scientific Journal, ESJ, [S. l.], v. 37, p. 221, 2025. Disponível em: https://last.eujournal.org/index.php/esj/article/view/19016. Acesso em: 11 feb. 2026.